How even the best marketplace startups get paralyzed

Over the past 15 years, I’ve seen a pernicious disease infect a number of marketplace startups. I call it Marketplace Paralysis. The root cause of the disease is quite innocent and seemingly harmless.

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‘The Operators’: Experts from Airbnb and Carta on building and managing your company’s customer support

Airbnb’s Global Product Director of Customer and Community Support, and Carta’s Head of Enterprise Relationship Management share how companies should be thinking about customer service.

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Not your typical startup: How being a cooperative drives our business and product development

Our French startup Digicoop is a remote-first worker cooperative. The goal was simple: make good products that will have a positive impact on companies. The road to funding, not so simple…

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The dreaded 10x, or, how to handle exceptional employees

The “10x engineer.” Shudder. Wince. I have rarely seen my Twitter feed unite against an idea so loudly, or in such harmony. I refer of course to the thread last month by Accel India’s Shekhar Kirani, explaining “If you have a 10x engineer as part of your first few engineers, you increase the odds of […]

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