How to Deliver Excellent Customer Service, Every Time

excellent customer service

If you compare a business to the human body, there’s no doubt customer service is at the heart. It’s more than just a conversation answering a client’s question, it’s the accumulation of every interaction the client has with your business – it’s the pilot smiling from the cockpit as you board the plane, the barista handing you a straw with your coffee, the receptionist making sure your forms have been updated correctly. From the first conversation you have with a potential client,.

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Expert Blog: Improving the Customer Journey Using Design Thinking

design-thinking-cover

What is design thinking, and why do we need it? Theorized by the Stanford d.school during the 1980’s, design thinking is a methodology that combines much of what designers already have in their toolkits; deep empathy for their users, willingness to experiment, and problem-solving. Using this thinking-based framework, you can improve your customer’s journey based on what they really deeply desire, instead of relying on purely historical data or the whims of your intuition. Empathize Empathy is at the core of the.

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Launching Your Marketing Department: A Beginner’s Guide

launching marketing department

So you’ve gone and done it. You’ve struck out on your own to form a marketing agency. Or your side gig has become your main gig. Or among your three partners, you’re the one with “the head for marketing.”  No matter why you find yourself at the helm of a new marketing operation, you’ll quickly find that the name of the game is balance. Balance between daily tactics and long-term strategies. Between nailing down every detail and letting some things ride. Or.

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The Power of Mobile is Changing the Marketing Game

power of mobile marketing

Imagine stepping into the past and telling marketers that they can now communicate with their customers anytime, anywhere, and at any budget. Not only can you communicate with them, but customers want and expect it. Oh and by the way these same consumers will generate brand content and basically do half your job. What would sound crazy 10 years ago is so common today that we take it for granted. It’s one of the most amazing times in the history of marketing.

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How To Give A Convincing Sales Pitch to SMBs

sales pitch smb

Many of our partners start a mobile app company without any prior experience in sales. Our program trains you to sell apps to small businesses with an online course and hands-on training. While our Mobile Marketing Advisors help you create an actual sales presentation before you go out to a small business, you will need to work on how you deliver that sales pitch. Small businesses are a unique audience in that the owners usually handle almost every aspect of the business.

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Free On-line Programs for All Hostinger Customers

Here at Hostinger our mission is to help people succeed online. We are proud to announce that we will be offering free online courses to all of Hostinger customers as a special promotion together with BitDegree. All Hostinger customers now have access to 120+ free online courses provided by BitDegree, the most user-centric online education […]

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We’ve Been Acquired By Think3!

acquisition bizness apps think 3

More than 7 years ago, I set out to completely change the way small businesses connect with their customers. Since then, Bizness Apps has become the global leader in small business mobile solutions and the company has grown to over 2,000 partners serving over 100,000 small businesses and their customers. We are very grateful for all your support over that time. Today, we have an exciting announcement to make: Bizness Apps has been acquired by Think3! This acquisition strengthens our offerings, while.

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Hostinger Month-to-month Roundup: April 2018

Welcome to the Hostinger Monthly Roundup for April, and that’s right – we’ll be summarising our biggest company achievements over the last month. The main points of the March Monthly Roundup were software migration, a customer-centric spring sale, and the reasoning behind our latest team workation. This month we will be focusing on a tie-up […]

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